4/10/2023 0 Comments Arris mac![]() ![]() ![]() It has been a 5th day that I have to ring up TPG to chase my case, it has already wasted me so much time and I start to ask myself if it's worth it to get any service from TPG or not. That being said, I am now still being charged for my NBN 50 service even though there's no internet at all!Įvery time I call up TPG, I had to repeat all the detail again and got very little to zero progress, and seems like everyone in TPG keeps telling me to wait 24-48 hours for the problem to be solved (which is not true). I have recently moved in to a new house that the previous owner already have the NBN connection box (Arris) installed, the usual wait was not the biggest issue, in fact, I had to call up TPG technical support several times to finally realise that the MAC address is a mismatch to my account (If I had not call, I assume that TPG will think that I am extremely happy about the service and keeps rolling my monthly bills). ![]()
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